POLICY FOR PROCESSING PERSONAL DATA
1.1. Limited Liability Company “VALO Service” (hereinafter referred to as the “Operator”), located at: 192102, Russia, St. Petersburg, st. Salova 61, building 1, room. 903, considers its most important tasks to be compliance with the principles of legality, fairness and confidentiality when processing personal data, as well as ensuring the security of their processing processes.
1.2. This Policy:
1.2.1. developed in order to implement the requirements of the current legislation of the Russian Federation in the field of processing and protection of personal data;
1.2.2. discloses the methods and principles of processing of personal data by the Operator, the rights and obligations of the Operator when processing personal data, the rights of subjects of personal data, and also includes a list of measures taken by the Operator to ensure the security of personal data during their processing;
1.2.3. is a publicly available document declaring the conceptual basis of the Operator’s activities in the processing and protection of personal data.
1.3. The provisions of this Policy form the basis for organizing the Operator’s activities in the processing and protection of personal data.
2. List of abbreviations and acronyms
2.1. The following terms, abbreviations and abbreviations are used in this document:
2.1.1. ISPD – Personal Data Information System
2.1.2. PD processing is any action (operation) or set of actions (operations) performed using automation tools and (or) without the use of such tools with PD
2.1.3. PD – Personal data, i.e. any information relating to a directly or indirectly identified or identifiable individual (PD subject)
2.1.4. Policy – this policy on the processing of personal data of VALO Service LLC;
2.1.5. RF – Russian Federation
2.1.6. Website – Website on the Internet, functioning in the interests of the Operator and addressed by the domain name https://valohotelcity.ru/ ,
2.1.7. PD subject is an individual whose personal data is processed by the Operator and (or) on his behalf
2.1.8. 152-FZ – Federal Law of July 27, 2006 No. 152-FZ “On Personal Data”
3. Principles, purposes and content of PD processing
3.1. In its activities, the operator ensures compliance with the principles of PD processing specified in Article 5 152-FZ “On Personal Data”.
3.2. The Operator carries out the following targeted processing of PD in accordance with applicable PD legislation:
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Purposes of PD processing |
List (categories) of processed PD |
Categories of personal data subjects |
Legal grounds for processing personal data |
Methods of processing and actions with PD |
Terms of processing (including storage) of PD |
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3.2.2 provision of services for long-term rental of apartments; 3.2.3. sale of additional services (fitness, room delivery, taxi call, etc.) 3.2.4. registration and migration registration, 3.2.5. registration of persons visiting residents of the Hotel 3.2.6. Ensuring compliance with the legislation of the Russian Federation on operational intelligence activities |
passport series, by whom and when issued) – details of the foreign citizen’s document, – residence permit details, – temporary identity card details; – birth certificate data; – data of another identification document of a citizen, or stateless person, refugee, forced migrant, – bank card details (in particular bank card number, last name and first name of the card holder), – last name, first name, patronymic (if available), – Date of Birth – registration address – phone number -E-mail address, – citizenship accommodation information, arrival and departure dates, goods and services purchased at the hotel, special requests, service preferences (including room types and activities), telephone numbers used, and telephone and fax messages received; account and loyalty program registration data, any information necessary to carry out special requests (for example, about a health condition that requires certain living arrangements or the purchase of services); |
– persons who apply for hotel services, check into the Hotel, enter into long-term stay agreements, purchase additional services, as well as visitors who come to visit persons staying at the Hotel. – legal representatives of service recipients; – owners of premises on the territory of the Hotel |
Federal Law No. 132 dated November 24, 1996 “On the fundamentals of tourism activities in the Russian Federation”, Article 5,7 Federal Law No. 109 dated July 18, 2006 “On migration registration of foreign citizens and stateless persons in the Russian Federation”, Article 3 of the Law of the Russian Federation dated June 25. 1993 No. 5242-1 “On the right of citizens to freedom of movement, choice of place of stay and residence within the Russian Federation”, paragraph 3 of the Decree of the Government of the Russian Federation of July 17, 1995 N 713 (as amended on June 6, 2023) “On approval of the Rules for registration and deletion citizens of the Russian Federation from registration at the place of stay and at the place of residence within the Russian Federation and the list of persons responsible for receiving and transferring to the registration authorities documents for registration and deregistration of citizens of the Russian Federation at the place of stay and at the place of residence within Russian Federation”, Decree of the Government of the Russian Federation of November 18, 2020 N 1853 (as amended on April 1, 2021) “On approval of the Rules for the provision of hotel services in the Russian Federation” – consent of interested parties to the processing of their PD |
mixed method (using automation tools and without using automation tools) by performing the following actions: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), blocking, removal, destruction |
– for the period of interaction between the Operator and the interested party, as well as for 3 (three) years after the termination of such interaction (to comply with the statute of limitations) |
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3.2.7. Maintaining personnel and accounting records 3.2.8. Enforcement of labor legislation 3.2.9 Ensuring compliance with pension legislation 3.2.10 Enforcement of defense legislation 3.2.11. Compliance with anti-corruption legislation; 3.2.12. Ensuring tax legislation 3.2.13. Voluntary health insurance 3.2.14. Recruitment of personnel (applicants) for vacant operator positions |
– last name, first name, patronymic (if available), – month, year, date of birth – Place of Birth, – Family status, – income, gender, email address, place of registration, address of residence, telephone number, SNILS, TIN, citizenship, identity document details, military registration details, bank card details, information on work activity (including work experience , data on employment at the current time, indicating the name and current account of the organization), attitude to military service, education information, bank card details, health information |
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| 3.2.15 Preparation, conclusion and execution of a civil contract |
– last name, first name, patronymic (if available), – month, year, date of birth – Place of Birth, – Family status, – income, gender, email address, place of registration, address of residence, telephone number, SNILS, INN, citizenship, identity document details, bank card details, current account number |
interested parties entering into contracts with the Operator |
Consent given by the subjects of personal data. |
mixed method (using automation tools and without using automation tools) by performing the following actions: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), blocking, removal, destruction | for the period of execution of concluded contracts, as well as for 3 (three) years after termination of such participation (to comply with the limitation periods) |
| 3.2.16 promotion of goods, works and services on the market |
-Name – phone number – data about site visits – activity on the site – expected date of stay – room category – region – age – expected marital status – Full Name – E-mail address – phone number |
Site visitors, persons living and staying at the Hotel | Consent of personal data subjects | mixed method (using automation tools and without using automation tools) by performing the following actions: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), blocking, removal, destruction | before the subject withdraws consent |
4. Features of collection and other processing of PD
4.1. The operator processes PD that has become known to him:
4.1.1. In the implementation of any legal relations between the Operator and PD subjects related to the participation of PD subjects in the activities of the Operator
4.1.2. When interacting with PD subjects through the Site, as well as carrying out information and (or) organizational interaction with PD subjects.
4.2. When collecting PD, the Operator ensures recording, systematization, accumulation, storage, clarification (updating, changing), retrieval of PD of citizens of the Russian Federation using databases located on the territory of the Russian Federation, except for cases expressly provided for by the current legislation of the Russian Federation on PD.
4.3. To process PD, the Operator may use information systems, alienable computer storage media (for example, optical and magneto-optical disks, flash drives, removable hard drives, etc.), paper media, and also transfer PD using information and telecommunication networks (including “Internet”).
4.4. The Operator may send (subject to a reasonable limitation of the frequency and number of referrals, at any time and without prior warning) information materials about the news and activities of the Operator to the subjects of personal data if there is appropriate consent of the subjects of personal data. Information materials can be sent to PD subjects through those communication channels (contact information) that PD subjects provided to the Operator. PD subjects have the right to refuse to receive the Operator’s materials at any time by following the instructions specified in the materials received, or by sending an appropriate request to the Operator.
4.5. The operator does not make decisions that give rise to legal consequences in relation to PD subjects or otherwise affect their rights and legitimate interests, based solely on automated processing of their PD.
4.6. The operator does not carry out the above actions to process PD as biometric PD and does not use PD to establish (biometric identification) and (or) verify (biometric authentication) the identity of PD subjects.
5. Features of processing personal data through the site
5.1. When PD subjects visit the Site and use its functionality, it is possible to passively collect technical information from PD subjects’ user devices using various technologies and methods. This is necessary due to the peculiarities of the functioning of the Internet and access to information resources (sites) located on this network.
5.2. The collection of technical information and its further use is necessary to ensure uninterrupted access of personal data subjects to the Site and their use of the Site’s functionality, as well as to ensure information security when visiting the Site and using its functionality.
5.3. The operator does not:
5.3.1. direct or indirect identification of subjects of personal data using technical information or other information;
5.3.2. comparison and (or) combination (linking) of technical information with PD and (or) other information at the disposal of the Operator;
5.3.3. processing of technical information for analytical and marketing (advertising) purposes;
5.3.4. transfer of technical information to third-party Internet services.
5.4. Subjects of personal data may refuse to accept the Site’s authentication cookies using the settings of their Internet browser. However, this may lead to some inconveniences when using the Site (for example, the need for PD subjects to regularly undergo the authentication procedure on the Site).
5.5. This Site is not intended for persons under the age of 18, and the Operator requires that such persons not provide their PD through the Site. If the Operator identifies the fact that minors or minors have provided their PD through the Site, the Operator, within a period not exceeding ten working days from the date of discovery of such a fact, will destroy the specified PD or ensure its destruction.
5.6. The Policy does not govern the processing and protection of PD in relation to any other sites or web objects (including, but not limited to, any mobile applications) accessible through the Site or to which the Site contains a link. The presence or inclusion of a link to any such site or facility on the Site does not imply any warranties or representations on the part of the Operator.
6. Transfer of personal data.
6.1. The operator may involve third parties in processing personal data by entrusting third parties with processing personal data and (or) by transferring personal data to third parties without entrusting processing of personal data. The operator does not carry out cross-border transfer of personal data.
6.2. The involvement of third parties in the processing of PD can only be carried out provided that such persons process PD in the minimum required composition and solely to achieve the purposes of PD processing provided for in the Policy, as well as provided that such persons ensure the confidentiality and security of PD during their processing (in case of failure by third parties to comply with the data conditions, these persons will be held liable on the basis of their contractual obligations to the Operator and (or) in accordance with the provisions of the applicable legislation on personal data).
6.3. When using TravelLine:Platform, including TravelLine: Booking Engine, TRAVEL LINE SYSTEMS LLC acts on behalf of the Operator, in accordance with clause 3 of Art. 6 of the Federal Law of the Russian Federation “On Personal Data” dated July 27, 2006 No. 152-FZ. Address: Russian Federation, 424003, Republic of Mari El, Yoshkar-Ola city, Leninsky Prospekt 56A, TRAVEL LINE SYSTEMS LLC.
6.4. The above third parties may potentially include:
6.4.1. persons who have the right, in cases provided for by applicable law, to receive PD in the composition necessary for the implementation and performance of the functions, powers and duties assigned to such persons;
6.4.2. counterparties of the Operator, the acquisition and use of products (goods, works, services) of which by the Operator is necessary to achieve the purposes of PD processing provided for in the Policy.
6.5. The actual composition of third parties involved by the Operator in processing PD is determined based on the existing relationship between the Operator and the PD subject, as well as in accordance with the provisions of applicable legislation, agreements between the Operator and the PD subject, and the consent(s) of the PD subject to PD processing.
6.6. The operator may create publicly available sources of PD and (or) distribute PD only with the consent of the PD subject or based on the requirements of applicable law.
7. Procedure for termination of processing (destruction) of PD
7.1. The operator has established the following conditions for termination of PD processing:
7.1.1. achieving PD processing goals and maximum PD storage periods;
7.1.2. loss of the need to achieve the goals of PD processing;
7.1.3. provision by the PD subject or his legal representative of information confirming that the PD was illegally obtained or is not necessary for the stated purpose of processing;
7.1.4. impossibility of ensuring the legality of PD processing;
7.1.5. withdrawal by the PD subject of consent to PD processing, if preservation of PD is no longer required for the purposes of PD processing;
7.1.6. request of the PD subject to the Operator to stop processing PD, except for cases provided for by law;
7.1.7. expiration of the statute of limitations for legal relations within the framework of which PD processing is or was carried out;
7.1.8. liquidation or reorganization of the Operator.
7.2. If it is impossible to destroy PD within the time limits specified by 152-FZ for cases where it is impossible to ensure the legality of PD processing, when the goals of PD processing are achieved, as well as when the subject withdraws consent to PD processing and (or) the Operator receives a request from the PD subject to stop processing PD, if the preservation of PD is no longer required for the purposes of PD processing, the Operator blocks the PD and destroys the PD within 6 (Six) months, unless another period is established by applicable law.
7.3. Destruction of PD is carried out in a way that excludes the possibility of recovery of these PD. If the PD cannot be destroyed without such damage to its material carrier that it will prevent its further use for its intended purpose, then both the PD and its material carrier are subject to destruction.
7.4. Confirmation of the fact of destruction of personal data is carried out in accordance with the requirements established by the authorized body for the protection of the rights of personal data subjects.
8. Measures for proper processing and security of PD
8.1. When processing personal data, the operator takes all necessary legal, organizational and technical measures to protect them from unauthorized or accidental access, destruction, modification, blocking, copying, provision, distribution, as well as from other unlawful actions in relation to them. Ensuring the security of PD is achieved, in particular, in the following ways (taking into account their applicability depending on the method and features of PD processing):
8.1.1 the publication of documents defining the Operator’s policy regarding the processing of personal data, local acts of the Operator on issues of processing personal data, defining for each purpose of processing personal data categories and a list of processed personal data, categories of subjects whose personal data is processed, methods, terms of their processing and storage, procedure destruction of personal data upon achievement of the purposes of their processing or upon the occurrence of other legal grounds, as well as local acts of the Operator establishing procedures aimed at preventing and identifying violations of legislation on personal data, eliminating the consequences of such violations. Such documents and local acts cannot contain provisions limiting the rights of PD subjects, as well as imposing on the Operator powers and obligations not provided for by PD legislation;
8.1.2. carrying out internal control and (or) audit of compliance of PD processing with the requirements of 152-FZ and regulations adopted in accordance with it, requirements for PD protection, the Operator’s policy regarding PD processing, local acts of the Operator;
8.1.3. carrying out an assessment of harm in accordance with the requirements established by the authorized body for the protection of the rights of PD subjects in the Russian Federation, which may be caused to subjects in case of violation of the requirements of the applicable PD legislation, the ratio of said harm and measures taken by the Operator aimed at ensuring the fulfillment of the obligations provided for by the requirements of the applicable legislation on personal data;
8.1.4. familiarization of persons involved (allowed) by the Operator with the processing of personal data with the requirements of the applicable legislation on personal data, including requirements for the protection of personal data, documents defining the Operator’s policy regarding the processing of personal data, local acts on issues of processing personal data, and (or) training of these persons;
8.1.5. identification of threats to the security of personal data that may arise during their processing in the ISPD;
8.1.6. application of organizational and (or) technical measures to ensure the security of personal data during their processing, including in ISPD, necessary to ensure the ongoing confidentiality, integrity, availability and sustainability of processes and (or) systems related to the processing of personal data;
8.1.7. the use of information security tools that have passed the compliance assessment procedure in accordance with the established procedure, when the use of such means is necessary to neutralize current threats to the security of personal data and information technologies used in the information security system;
8.1.8. assessing the effectiveness of measures taken to ensure the safety of data before putting the ISPD into operation;
8.1.9. determining storage locations for physical (including computer) PD media, ensuring accounting and safety of such PD media, as well as separate storage of PD (material media), the processing of which is carried out for various purposes;
8.1.10. prohibition of combining databases with ISPD or fixing PD on one material medium if PD processing is carried out for incompatible purposes;
8.1.11. detecting facts of unauthorized access to ISPD and taking appropriate measures, including measures to detect, prevent and eliminate the consequences of computer attacks on ISPD associated with the processing of personal data, and to respond to computer incidents in them;
8.1.12. restoration of personal data modified or destroyed due to unauthorized access to it;
8.1.13. establishing rules for access to ISPD processed in ISPD, as well as ensuring registration and accounting of all actions performed with PD in ISPD;
8.1.14. control over the measures taken to ensure the security of personal data and the level of security of information sources related to the processing of personal data;
8.1.15. establishing and approving a list of persons (positions) involved (allowed) by the Operator in automated and (or) non-automated processing of personal data, including in ISPD, and restricting access to ISPD for other persons;
8.1.16. informing persons involved (allowed) in the processing of PD without the use of automation tools, about the fact of processing by these persons of PD, the processing of which is carried out without the use of automation tools, categories of processed PD, categories of subjects, as well as about the features and rules for carrying out such processing, provided for by applicable law about PD and subordinate regulatory legal acts, as well as local acts of the Operator;
8.1.17. organizing the security regime of the premises in which PD processing is carried out and (or) the software and hardware used for PD processing are located;
8.1.18. destruction of PD in a manner that excludes subsequent restoration and further processing of PD, as well as confirmation of destruction of PD in accordance with the requirements established by the authorized body for the protection of the rights of PD subjects in the Russian Federation.
8.2. If the fact of unlawful or accidental transfer (provision, distribution, access) of PD is established, resulting in a violation of the rights of PD subjects, the Operator, in the manner prescribed by law and within the appropriate time frame, notifies the authorized body for the protection of the rights of PD subjects about this fact.
9. Rights of the subject of personal data
9.1. The PD subject has the right to receive information about the processing of his PD by the Operator.
9.2. The PD subject has the right to demand from the Operator clarification of these PD, their blocking or destruction if they are incomplete, outdated, inaccurate, illegally obtained or cannot be considered necessary for the stated purpose of processing, as well as take measures provided by law to protect their rights.
9.3. The right of the PD subject to access his PD may be limited in accordance with federal laws, including if the PD subject’s access to his PD violates the rights and legitimate interests of third parties.
9.4. The PD subject has the right at any time, in whole or in any part, to revoke the consent(s) previously provided to the Operator for PD processing and (or) contact the Operator with a request to stop processing PD, except for cases where PD processing is provided for in paragraphs. 2-11 part 1 article 6, part 2 article 10 and part 2 article 11 152-FZ. The rights specified in this paragraph can be exercised by sending a request to the Operator.
9.5. To exercise and protect their rights and legitimate interests, the PD subject or his representatives have the right to contact the Operator in any convenient and possible way for them (including by email d.efremov@valohotelcity.ru).
9.6. The operator considers any requests and complaints from subjects of personal data, carefully investigates violations and takes all necessary measures to immediately eliminate them, punish the perpetrators and resolve controversial and conflict situations in pre-trial proceedings.
9.7. The PD subject has the right to appeal against the actions or inaction of the Operator by contacting the authorized body for the protection of the rights of PD subjects.
9.8. The PD subject has the right to protect his rights and legitimate interests, including compensation for losses and (or) compensation for moral damage in court.
10. Access to the Policy
10.1. The current version of the Policy on paper is stored at the location of the Operator’s executive body.
10.2. The electronic version of the current version of the Policy is published on the Website.
11.1. The policy is approved and put into effect by the decision of the sole executive body of the Operator and is valid until it is cancelled.
11.2. The Operator has the right to make changes to the Policy as necessary (hereinafter referred to as “Changes”). Changes are approved by the decision of the sole executive body of the Operator. In this case, the amended version of the Policy is published on the Website indicating the start date of its validity.
11.3. PD subjects undertake to independently monitor Changes. Participation of PD subjects in the activities of the Operator and (or) their visit/use of the Site after the start of the amended version of the Policy means acceptance by such PD subjects of the provisions of the amended version of the Policy.
11.4. The Policy is revised as necessary, but at least once every three years from the date of the previous review of the Policy.
11.5. The Policy may be revised earlier than the period specified in the Policy as changes are made:
11.5.1. to the regulatory legal acts of the Russian Federation in the field of personal data;
11.5.2. in the Operator’s local acts regulating the organization of processing and ensuring the security of personal data;
11.5.3. in the procedure for organizing the processing and security of PD by the Operator.
12. Responsibility
12.1. The sole executive body of the Operator and participants in its activities, as well as other persons guilty of violating the rules governing the processing and protection of personal data, bear responsibility under the legislation of the Russian Federation.
CONSENT TO PROCESSING OF PERSONAL DATA
In the process of using the website https://valohotelcity.ru/ , an individual is invited to accept (accept) this Consent to the processing of personal data (hereinafter referred to as the Consent). The user gives his consent to VALO Service LLC (TIN 7813287634), which is located at VALO Service LLC 192102, St. Petersburg, st. Salova 61, building 1 office 903-n (hereinafter referred to as the Operator), to process your personal data under the following conditions:
1. This Consent is given to the processing of personal data, both without the use of automation tools and with their use.
2. Consent is given to the processing of the following personal data:
your name, gender, personal and work contact information, job title, date and place of birth, passport and visa details;
accommodation information, arrival and departure dates, products and services purchased at the hotel, special requests, details of your service preferences (including room types and holiday options), telephone numbers used, and telephone and fax messages received;
information about your bank card, as well as account and registration data for loyalty programs;
any information necessary to carry out special requests (for example, about a health condition that requires certain living arrangements or the purchase of services);
information, feedback or content provided by you regarding your marketing preferences, surveys, sweepstakes, contests or promotional offers on our websites or applications, as well as similar information about third parties;
information collected during your stay at the hotel or through video surveillance systems, Internet systems (including wireless networks that collect data about your computer, smart or mobile device, or your location), key cards, other systems and technologies security;
information collected during use of the website;
contact details and other relevant information about employees, corporate clients and service providers, and other parties with whom we work (travel agencies, meeting and event planners); in some cases – information about the status of the clients’ credit account.
3. Personal data is not publicly available.
4. The processing of personal data by the Operator is carried out for the purposes of:
provision of hotel services and long-term accommodation services (apartment rental) in hotels operating under the VALO brand;
booking hotel rooms, services by the subject of personal data;
concluding agreements with the subject of personal data for the provision of hotel services, long-term accommodation services (apartment rental) and the provision of these services;
providing the subject of personal data with information about the services provided by the hotel, ongoing marketing campaigns and new services.
For other purposes, the achievement of which is not prohibited by federal legislation and international treaties of the Russian Federation.
5. Subject to applicable law, we may collect and use relevant portions of your personal data in order to:
provide and collect fees for hotel stays and other goods and services;
provide more personalized service, including the provision of information and services from third parties (for example, additional services for hotel guests, visits to local attractions and transfer options);
respond to requests for information and services, including services from third parties (such as restaurants or transportation companies);
to carry out our contractual obligations to you, to everyone involved in arranging your holiday (for example, travel agents, group tour operators and your employer), and to service providers (for example, credit card companies);
conduct market research, surveys to determine the level of customer satisfaction with the quality of service and in order to ensure quality, carry out targeted marketing and organize advertising campaigns;
ensure the safety and security of staff, guests and other visitors;
maintain general documentation;
ensure compliance with laws and regulations;
test and evaluate new products and services.
6. During processing, the following actions will be performed with personal data: collection; recording; systematization; accumulation; storage; clarification (update, change); extraction; usage; transmission (distribution, provision, access); blocking; deletion; destruction. You can always choose what personal data (if any) you want to provide to us. However, if you choose not to provide certain details, this may affect how we interact with you (for example, we may not be able to process a booking without a name). If you provide us with your contact information (for example, postal address, email address, telephone number), we may contact you with information about products, services, promotions and events that we think may be of interest to you. You can always limit the quantity of some or all emails you receive by contacting us as described in Section 11 below or by following the unsubscribe instructions provided in those emails. The operator and other persons who have access to personal data are obliged not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law. Your personal information will be stored for the period required by the laws of the hotel’s jurisdiction. This means that information may be retained after you leave. We may delete your personal information if it is no longer required to fulfill the purposes described above.
7. The consent comes into force from the moment it is signed and is valid until the individual withdraws from the scope of this Consent.
8. Consent may be revoked by the subject of personal data or his representative by sending a written statement to the Operator or his representative at the address indicated at the beginning of this Consent.
9. If the subject of personal data or his representative withdraws consent to the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in paragraphs 2 – 11 of part 1 of article 6, part 2 of article 10 and part 2 Article 11 of the Federal Law of July 27, 2006 No. 152-FZ “On Personal Data”.
10. As our business is constantly changing, these Rules are subject to change.
11. If you have any questions regarding Consent or other concerns or complaints related to the regulation of Consent, or if you would like to make a request for information regarding the personal information we hold about you, please contact us using one of the methods listed below:
by calling one of the telephone numbers listed in the “Contacts” section of the hotel’s official website https://valohotelcity.ru/ ;
by sending a letter to the address “VALO Service” LLC 192102, St. Petersburg, st. Salova 61, building 1, office 903-n
by contacting the hotel reception.
12. This Consent is valid all the time until the termination of the processing of personal data specified in clauses 7 and 8 of this Consent. In the event of any discrepancy between the Russian and English versions of this document and any version of this Agreement in any other language, the Russian version shall control (to the maximum extent permitted under applicable law).
